User data deletion instructions

Last updated: November 6, 2026

1. Who can make a request

Anyone whose data Acatime holds can request its deletion: a visitor who filled in the website form, a prospect who received a demo, a client, or a user of an Acatime platform.

2. Send your request

Email acatimeplatform@gmail.com with the subject “Delete my data” and include:

• your first and last name;
• the email address and/or phone number used with Acatime;
• if applicable, the name of the organization or platform concerned;
• the data to delete (all of it, or only some).

You can also contact us on WhatsApp at +212 660 057 181: we will then ask you to confirm by email.

3. Identity verification

To prevent a third party from deleting your data, we may ask you to confirm your request from the email address concerned, or to provide information that lets us verify your identity. This information is destroyed as soon as the check is done.

4. Timeframes

• acknowledgement within 72 business hours;
• deletion completed within 30 days at most;
• email confirmation once the deletion is done, with a reference number for your request.

5. What is deleted

• your requests sent through the website form and our sales exchanges;
• your account, demo access and preferences;
• data about you in our internal tools;
• copies in our backups, automatically erased no later than 35 days afterwards.

6. What we must keep

Some information must be kept despite your request, only for as long as the law requires: invoices and accounting records (10 years), or information needed to defend our rights in a dispute. It is then archived with restricted access and deleted when the period ends.

7. Users of organizations’ platforms

If your data was entered by a client organization (your school, agency, practice…), that organization is responsible for it: please send your request to it first. If you write to us directly, we forward your request to it and help it handle it within the same timeframes.

8. Facebook, WhatsApp or Google sign-in

If you signed in to an Acatime service with Facebook or Google, or if you messaged us on WhatsApp:

• Facebook: open Settings & privacy › Settings › Apps and websites, select the Acatime app and click “Remove”;
• Google: go to myaccount.google.com › Security › Third-party apps with account access, choose Acatime then “Remove access”;
• then send us the request described above: we will delete the information received from these services (name, email, profile picture, identifier, message history).

9. Questions

To follow up on your request or for any question: acatimeplatform@gmail.com. To learn more about how your data is used, see our Privacy policy.