Privacy policy

Last updated: November 6, 2026

1. Who we are

Acatime, headquartered in Meknes (Morocco), publishes the website www.acatime.com and provides online management software, websites and apps to organizations (schools, agencies, practices, shops…).

This policy applies to the website www.acatime.com and to the Acatime platforms. It complies with Moroccan law no. 09-08 on the protection of individuals with regard to the processing of personal data.

For any question about your data: acatimeplatform@gmail.com.

2. Data collected on the website

When you fill in the contact or demo request form, we collect:

• your name, organization or company, email and phone number;
• your industry, the product, plan or service you are interested in, and your message;
• the website language, the date of the request and your IP address (to prevent abuse).

We never ask for bank details on the website. If you message us on WhatsApp, your conversations are subject to WhatsApp’s (Meta) rules.

3. Data processed in the Acatime platforms

Client organizations use our platforms to manage their own data: students, parents, teachers, employees, customers, files, appointments, invoices…

For this data, the client organization is the data controller. Acatime acts as a processor: we host and process it only on the client’s instructions, to provide the service, and never use it for any other purpose.

Access to the platforms and demos is sent by email to the people authorized by the organization.

4. Why we use your data

• To answer your demo, quote or information requests (basis: your request).
• To create and manage your access, provide the subscribed services, and handle support and billing (basis: the contract).
• To meet our accounting and tax obligations (basis: legal obligation).
• To secure the website and platforms and prevent fraud (basis: legitimate interest).

We never sell or rent your data, and we do not use it for advertising.

5. Who can access your data

Only authorized Acatime staff access your data, for the purposes described above. We rely on a few technical providers:

• Contabo GmbH (Germany): hosting of the website and platforms;
• Google (Gmail): receiving and sending emails related to your requests;
• Google Fonts: website fonts (your IP address is sent to Google when pages load);
• SMS or WhatsApp messaging providers, only if the client organization enables these options.

Some of these providers are located outside Morocco. These transfers are limited to what is strictly necessary and governed in accordance with law 09-08. We may also disclose data to authorities when required by law.

6. How long we keep your data

• Contact and demo requests: 3 years after our last exchange.
• Platform data: for the whole subscription, then deleted within 90 days after it ends, once returned to the organization if it so requests.
• Invoices and accounting records: 10 years, as required by law.
• Technical backups: automatically erased by rotation, no later than 35 days after the data is deleted.

7. Cookies

The website www.acatime.com uses a single, purely technical cookie that remembers the language you chose (French, Arabic or English) for one year.

We use no advertising cookies and no audience measurement tools. The Acatime platforms also use the cookies or tokens strictly needed to keep you signed in.

8. Security

• encrypted connections (HTTPS) on the website and platforms;
• each organization’s data isolated from the others;
• access limited to authorized people, encrypted passwords;
• regular backups and security updates.

9. Your rights

Under law 09-08, you have the right to access, correct and object to the processing of your data (including on legitimate grounds), as well as the right to request its deletion.

To exercise these rights, email acatimeplatform@gmail.com describing your request. We reply within 30 days at most. For data managed by a client organization (school, agency…), please contact that organization first; we will help it handle your request.

How to delete your data is explained on the “Data deletion” page. You may also contact Morocco’s data protection authority (CNDP – www.cndp.ma).

10. Minors

The website is not intended for children. Data of minor students processed in our platforms is handled solely on behalf of their school, which is responsible for it and obtains parental consent where necessary.

11. Changes

We may update this policy to reflect changes in our services or in the law. The date of the last update appears at the top of this page. Clients are notified by email of any significant change.